Public Safety Dispatcher
Public Safety Dispatcher
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How to Apply
Applications and information regarding Public Safety Dispatcher employment opportunities with UCLA Police Department must be submitted online only through UCLA Campus Human Resources at hr.mycareer.ucla.edu.
The Public Safety Dispatcher provides dispatching services during emergency and routine assignments. The Communications Center is staffed 24 hours a day, 7 days a week, with scheduled shift rotations every 6 months.
Daily duties include but are not limited to the following:
- Receive and relay emergency and nonemergency calls for assistance via telephone, radio and computer terminals
- Answer and/or redirect calls for information
- Prioritize and dispatch emergency calls for police, fire, medical aid, hazardous materials and allied agencies
- Monitor, acknowledge and input computerized alarm data for intrusion, robbery, fire, unknown trouble and facilities alarm systems
- Operate, update, and maintain computer terminals, including computer-aided dispatch and National Law Enforcement Telecommunications System, based on officer requests
- Dispatch units, such as police, fire, medial aid, security, parking enforcement and facilities, utilizing two-way radio systems
For lateral candidates with one year or more of recent experience in a 9-1-1 emergency dispatching center for fire or police, the department may consider waiving the typing and written portion of the examination process. All other interested candidates will be invited to participate in the complete process. The selection process consists of a written examination, typing test, oral interview, medical and psychological examinations, and a thorough background investigation.
- A Peace Officer Standards and Training (POST) Public Safety Dispatchers Certificate is preferred, but not required.
- Have demonstrated abilities to understand and evaluate emergency and technical information, and relay as received over telephone and two-way radio.
- Have very good customer service skills and experience in interacting with the public on the telephone
- Ability to perform several tasks simultaneously, such as typing accurately on computer keyboards and operating a mouse, while talking on the telephone.
- Ability to hear multiple conversations simultaneously and obtain relevant information quickly and accurately
- Maintain accurate and legible records.
- Speak and write clearly and distinctly using correct English spelling and grammar.
- Remain courteous and professional under emergency and sensitive conditions
- React quickly, efficiently and calmly, and adopt an effective course of action in emergency and routine situations.
- Apply rules, regulations and procedures to varied situations.
- Work harmoniously with coworkers, campus units and the public.
- Remain seated for long periods of time.
- Have the ability to work 12-hour shifts, which may include working weekends and some holidays.
- Have the ability to be flexible as it relates to scheduling, as shift assignments rotate every 6 months and involve both day-watch shifts (6:00 am – 6:00 pm) and night-watch shifts (6:00 pm – 6:00 am).
- Have the ability to report for work or work past scheduled shift hours on short notice, and work overtime as required to ensure operational stability of the communications center
- Candidate must successfully complete all phases of the hiring process including physical and psychological exam, oral interview and thorough background investigation.
- Submission of a typing certificate obtained in the last 24 months showing a minimum net typing speed of 35 words per minute is required. The typing certificate must show that the test was at least a five-minute test, the gross number of words per minute, and the number of errors. Applicants who pass the interview portion of the hiring process must submit their typing certificate no later than the date of the intake interview for the background portion of the hiring process.
Current Salary Range
UCLA Police Department
Phone: (310) 206-8883
Fax: (310) 267-2546
Mail Code: 136408
601 Westwood Plaza
Los Angeles, CA 90095-1364
Monday – Friday 8 a. m. to 5 p. m.Station Hours
24 hours a day, 7 days a week